FAQ’s

Q: How do your mattresses compare to the name brands?
A: Because we make every mattress here in our Portland factory and sell it directly to you, you’ll get a better quality at a lower price. However, because most retailers now only sell 1-sided “can’t flip” mattresses comparing them to our 2-sided models is difficult to do. Just remember, it is cheaper to make a 1-sided mattress than a 2-sided one.

Q: What are the dimensions of a queen sized mattress?
A:

  • Twin: 38″ x 74″
  • Full: 53″ x 74″
  • Queen: 60″ x 80″
  • King: 76″ x 80″

These are approximate finished sizes (+/- 1″) as provided by the International Sleep Products Association.

Q: Are your mattresses in stock?
A: We keep most mattresses in stock, especially twin and full size. Those that are not can usually be made in a day or two.

Q: Is Latex Foam the same as Memory Foam (Tempurpedic)?
A: No. These two foams are completely different and have much different feels. Latex foam tends to be a little softer and more supple than memory foam. And latex foam tends to breathe a little better than memory foam which is heat sensitive.

Additionally, Latex foam is more of a natural product because it is made from the rubber of a rubber tree. We use Talalay latex at Portland Mattress.

Q: I have a narrow staircase. Is there any way to get a queen-size box spring upstairs?
A: We make a two-piece queen-size (and full-size) box spring for narrow staircases. We also make a hinged mattress which folds for tight areas. Please let us know if you need a hinged mattress prior to your order as this is not something that we do to every mattress.

Q: Today’s mattresses are so high is there anyway to make my set lower?
A: We can do several things to make your overall set lower. The first thing we can do is make a low-profile box spring. A standard box-spring is between 7 1/2” to 9″ high while a low-profile model is approximately 5 ½”. Or we can use a bunkie board which measures 2”.

Q: I thought the firmest mattress would be the most expensive. Why isn’t it?
A: Actually, the softer models usually cost more than firm models of the same quality. The answer lies in the amount of material used in the production of each. A firm mattress does not call for a lot of padding on top of the supportive innerspring, but more padding is required to create the plusher feel you get with a softer mattress. You can see the difference in the thickness of each.

Q: Can I use my old box spring?
A: If the box spring is in good condition, it may not need changing. However, a box spring over ten years old should be replaced. The most important thing to stress is that an old worn out box spring will cause a new mattress to wear out much faster than normal.

Q: What is the difference between a prorated and a non-prorated warranty?
A: Most major brands today have a prorated mattress warranty. Basically, the value of a prorated warranty decreases over time. For example, should you have a problem in the seventh year of a ten-year prorated warranty, only 30% of the repair would be covered. A non-prorated warranty, like we have at Portland Mattress Makers, covers the entire mattress for the length of the warranty.

Q: What is coil count, and how does it affect the quality of a mattress?
A: Coil count refers to the number of coils in a mattress innerspring and should always be based on a full-sized mattress. While the number of coils is very important to the quality and support of a mattress, equally important is the thickness of the wire (gauge) used in the innerspring and also the number of turns in each coil.

Q: What does the box spring do?
A: Box springs perform 3 major functions.

  • First, they provide support for the mattress,
  • Give the mattress set its height,
  • Affect the firmness of the mattress set. For example, to make an extra firm mattress we use an extra firm box spring. A softer box spring under the same mattress would create a slightly softer feel.

Manchester, NH

Come visit us at out newest location at 377 South Willow Street, Manchester, NH.

603-782-8610

603-782-8610