30 Day Comfort Guarantee
We realize that it may take a little while to get used to the feel of your new mattress. So if you do not love your new mattress after 30 days we will gladly exchange it for one of our other models. Just sleep on your mattress for 30 days and let us know before 60 days.
If you need to make an exchange, you will be charged a $99 exchange fee, any added charges if you choose a higher priced model, and any applicable delivery charges.
Our Comfort Guarantee is for exchanges only and allows for one exchange per customer. We do not offer comfort exchanges for mismatched, polyurethane foam and custom sized mattresses.
At Portland Mattress Makers we feel that we build the very best mattresses available, so we stand behind them with our Full Coverage Non-Prorated Warranty which covers all workmanship and materials. In the event that service is necessary, we will repair or replace your new mattress without charge! So sleep well, and without worry, because we’ve got you covered.
Today’s mattresses, especially pillow-tops, are built with thick padding layers to create a plush comfortable feel. These padding layers are designed to contour to each person’s unique shape. It is important to understand that minor body impressions in the surface of the mattress are perfectly normal. Body impressions less than 1 1/2” are not considered to be warranty issues.
All full and queen sized beds must have a minimum of 5 legs – 1 in each corner and 1 in the middle. All kings must have a minimum of 6 legs – 1 in each corner and 2 in the middle. Improper support of your mattress could void your warranty.
Don’t bend or fold.
Unless a mattress is specially made, it is not meant to be folded. Folding a mattress will damage the innerspring and will nullify your warranty.
We recommend the use of a protective cover on all mattresses to protect against spills and accidents. While this is not a condition of our warranty, we do reserve the right to refuse any warranty claims due to excessive stains on the mattress.
Please be aware that the use of some mattress pads or protectors may slightly change the feel of your mattress set.
Terms and Conditions
Custom Sizes: All orders for custom sized mattresses and box springs require a 50% non-refundable deposit. We do not offer our 30 Day Comfort Guarantee on custom sized mattresses. However, for an additional fee, we may be able to rebuild your mattress to a different comfort level.
Refunds: There is a 20% restocking fee plus any applicable delivery charges on all refunds. There are no refunds on pillows, mattress pads, custom sized mattresses and polyurethane foam.