Reviews
Portland Mattress Makers - Biddeford
Mattress store in Biddeford, Maine
I went to Portland Mattress to work towards staying local and supporting ME jobs. However, I had very strict mattress details that I needed and was not going to compromise. I can report the product is just as ordered, on time and very competitively priced! Keep it going Portland Mattress!!
Everything was wonderful. From the time I purchased the mattress to a great delivery. So happy and really love our mattress.
What a great experience purchasing a new mattress with this local business. Everyone was extremely helpful and knowledgeable. They have a large selection and will certainly help you find the right product for your needs. Nothing is better than being able to work with people who are concerned that you are satisfied with your purchase and back their product.
We have bought two mattresses and both times, we worked with Catherine. She is a gem!! Very knowledgeable, helpful, lovely disposition. She answers questions with ease and while speaking with us, she made us feel very comfortable with our decision. We would go back because of her and the product.
My wife and I decided to shop for two twin xl mattresses to replace a king size mattress that no longer was comfortable for either of us. We decided to try two xl mattresses because we each need different firmness levels.We actually were dreading the process of having to make this purchase knowing that there are so many different choices and options in this industry. Lucky for us Portland Mattress is where we began to shop, and after such a great experience with Sandy we made our purchase the following day. We never felt pressured or rushed to make a decision and made several suggestions after listening to what our needs were. She took the time to explain why she thought we would get a better nights sleep on those that she recommended. After trying the mattresses that she recommended she was able to answer all our questions and explain how the mattresses were all hand crafted and built right in the Biddeford location. By this time my wife and I both knew that we were going to purchase our new mattress from Sandy the following day !We were fortunate to have our new mattresses delivered within a weeks time by two awesome delivery experts Tony and Alex. They took out our old mattress and set up the new mattresses and were back on the road in less than 15 minutes. Delivery was completed within promised time frame. Receiving a beautifully boxed thank you gift was unexpected but so appreciated.The most awesome derail that I haven’t mentioned yet is that our new mattresses are the most comfortable we’ve ever slept on.We have purchased several mattresses in our lifetime, but this experience has left us so happy that we purchased mattresses of such quality, sold by someone who really knows the product, made locally and delivered by people who respect your property.Thanks to all of you at Portland mattress who were involved in selling, manufacturing, and delivery of such a quality product.
Portland Mattress Makers - Portland
Mattress store in Portland, Maine
From start to finish, the team at Portland Mattress Makers was incredible! We had gone to a larger furniture store for a new bed and were gobsmacked by the cost. We visited Portland Mattress Makers the next day and purchased our new bed at half the cost and more importantly, the mattress was handmade locally! The delivery team was amazing and efficient and one of the gentlemen that delivered our mattress actually made our mattress. I highly recommend Portland Mattress Makers.
Our delivery guys, Alex and Sam, were excellent! They went above and beyond the normal delivery routine, they were flexible and easy going, kind and helpful, as well as accommodating some last minute changes that required them to carry the king mattress and old mattress many further steps.The sales person who helped us pick out the right mattress took time to work with us and also let us take our time, easy and helpful from start to finish.Their prices and policies are very reasonable. Their mattress is so much better than the typical store brands.
I shopped at the Fox Street store. Sam was very helped with his product knowledge. I support local businesses and this new mattress is terrific. A fair price for a quality product with money kept local. The 2 delivery guys were courteous, and efficient. They took my old king size mattress, left me my paperwork and a thank your package from Coffee By Design. I recommend this local business for anyone looking for a new mattress.
It’s such a nice touch when your delivery man hands you a Thank You Box for purchasing a new mattress! Very impressed with this local, made in Maine mattress that I found on their website…..I was able to try it out at one of the showrooms and had it delivered just in time to aide me with a long recovery from surgery. I have been sleeping on the pillow top since February and I love the mattress. Well done Portland Mattress Makers!
The mattress is very comfortable, supportive, and well constructed. The service was excellent. The sales person was very knowledgeable and helpful. The delivery was perfect. They arrived at the appointed time, the set up was speedy, and they removed all of the packaging. I would not hesitate to by another mattress from them.
Portland Mattress Makers - Portsmouth
Mattress store in Portsmouth, New Hampshire
My extended family have all been longtime customers. Only great things to say about the quality mattresses and customer service! I called and placed an order for two twin mattress with bunkie boards. Jean walked me through my options and helped me find the mattress that best suited my needs. My order was ready for pick up when requested and my boys are loving their new mattress. Thank you.
We appreciated the help we received in trying out different mattresses. We bought one and it was a little too bouncy for me in turning over at night so we appreciated Portland’s guarantee that we could get another mattress and return that one.Two weeks later, I have my new mattress of 5 days and like it very much. We really appreciate the return policy as it allows a satisfied customer rather than a disgruntled one. We are pleased with the company and its employees.Vivian Morrison
I needed a new mattress for our lake house so my sister suggested I check here since she had a good experience. At their Portsmouth store I tried several mattresses with the help from the salesperson. Prices were excellent so I purchased one. They made it quickly and I had it in time for Memorial Day weekend. The whole experience was great and I would happily recommend them.
We had a wonderful experience purchasing and receiving our mattress. At the store in Portsmouth NH they were helpful and knowledgeable and allowed us space and time to come to our own conclusion with their insight. They reached out to us prior to the delivery date and the packet explained everything. The delivery team was efficient and respectful of our space and the gift was unexpected but greatly appreciated. A wonderful experience and the past week has brought a vast improvement in our comfort and sleep time. The only issue is I was late to work. Thank you Portland Mattress Co.
The personal service was spectacular. Based on my needs I had chosen one style of mattress, but shortly before delivery an employee called to ask if I was SURE the mattress I had chosen was the best fit for my needs based on Antique bed frame constraints.It ended up, that she was correct. There was a mattress, made in Portland, that I had not previously considered that was an even better fit than the one I originally ordered. So at the last minute they changed the mattress style. The mattress ( new style) was delivered on time, exactly as my first choice was promised!!I was ultimately pleased by the second choice which the sales person recommended four days prior to delivery. SO GLAD I LISTENED. They know mattresses.FYI: To my amazement, the second choice, was actually LESS expensive than my first choice!
Portland Mattress Makers - Manchester
Mattress store in Manchester, New Hampshire
We recently purchased a King Size bed and Cassie the store Manger was very professional and authentic. She provided guidance in the products and led us to the one that provided the best comfort for us. Well done and thank you! Delivery went as expected courteous and professional and we are very pleased. We'll be back...
Buying a mattress from Portland Mattress Makers in Manchester was by far the best experience we have had. The sales person was friendly and patient with me and my husband. The delivery people were great. The mattress is high quality. I will never go anywhere else!
I appreciate working with a company and its representatives who are direct, helpful and want to make things work for you. I have a comfortable new mattress and so does my son. I am very happy with my experience. My shopping was quick, easy and straight forward. No pressure, no gimmicks, just honest help.
My partner and I desperately needed a new mattress. We were of course dreading this process thinking of dealing with chain mattress stores because of sales pressure and poor quality mattresses. Then I discovered PMM. From the moment we stepped in, Cassie was incredible. Telling us about the product and then leaving us alone to try everything multiple times. The mattresses are handmade and the quality shows. We purchased exactly what we needed for no more than a chain would’ve charged. Delivery cost was great as well, they even took our old mattress and box spring! The delivery was so swift and professional. We couldn’t believe how quickly things moved from purchase to having this mattress and boxspring in our bedroom. And the icing on the cake, the delivery gentlemen brought us a handwritten thank you card and some local ME coffee! I had no idea such a dream place existed! I will forever be recommending PMM to everyone I know. Thank you from the bottom of our hearts!
After checking out mattresses for a year and a half and trying mattresses at Portland Mattress Makers for 6 months I finally made up my mind. Portland Mattress was by far the best brand! I loved the fact that the folks there was not pushy and they always answered my questions and gave me plenty of time to make up my mind. Cassie The manager at the Manchester store on S. Willow St. was a gem, she gave me the time and space I needed. Let me tell you I mean it when I say I tried mattresses I am not exaggerating . I bought a bed in a box only to send it back, I tried another place in Gardner mass only to return that one. Not to mention a multitude of a mattress stores none of them compared to the comfort and support that I found at Portland mattress makers. And if it helps anyone out there. I recently had a back operation and was glad to come home to a comfortable bed!
Portland Mattress Makers - Andover
Mattress store in Andover, Massachusetts
We are very happy with our experience picking out our mattress. From our salesperson Bonnie's knowledge of the mattresses to Alex our delivery person.We had picked out a firm mattress for our vacation home and after sleeping on it we decided it was too firm. I went to see Bonnie about changing the mattress. She was more than happy to change it. She worked with me to find the perfect mattress for my back issues. They came and swapped the mattresses and we love the new one.We will be recommending you to friends and family.
Everyone is so helpful. You can tell it’s a local operation. They answered so many questions of mine. They aren’t on commission so they really just care about your comfort letting you take time to purchase. So happy we found them right down the street from us 🙂
Andover location has a very knowledgeable and informative staff.Well worth the investment given that we spend 1/3 of our lives on a mattress. We’ve been buying mattresses from Portland Mattress Makers for 25 years. Thanks Bonnie!KAA
The crew did a great job with the install and disposal of our old mattress. We’ve had 5 blissful sleeps on the Portland mattress and feel great. We should have made the change earlier. Thank you Bonnie, you found the right mattress for us.
Buying a mattress is a big purchase. Bonnie from Portland Mattress Makers in Andover was attentive and knowledgeable. She assisted my husband and I choose the best mattress for us. Even after the purchase she continued to have excellent commutation couldn’t have been more helpful. Highly recommend this company- especially Bonnie!
Our mattress factory is located in Biddeford, Maine.
We also have convenient store locations located in Portland, Portsmouth and Manchester NH, and Andover MA
BIDDEFORD
- 25 Edwards Avenue Biddeford, ME 04005
- (207) 282-9583
- HOURS:
Monday-Saturday 9am to 5pm Closed Sunday
PORTLAND
-
107 Fox Street
Portland, ME 04101 - (207) 772-2276
- HOURS:
Monday-Friday 9am to 6pm Saturday 9am to 5pm Sunday 12pm to 5pm
PORTSMOUTH
- 990 Lafayette Road Portsmouth, NH 03801
- (603) 501-0707
- HOURS:
Monday 10am to 6pm
Closed Tuesday
Wednesday-Saturday 10am to 6pm
Sunday 12pm to 5pm
MANCHESTER
- 777 South Willow Street Manchester, NH 03103
- (603) 782-8610
- HOURS:
Monday & Tuesday 10am to 6pm
Closed Wednesday
Thursday-Saturday 10am to 6pm
Sunday 12pm to 5pm
ANDOVER
-
Shawsheen Plaza
209 North Main Street Andover, MA 01810 - (978) 824-5100
- HOURS:
Monday 10am to 6pm
Closed Tuesday
Wednesday-Saturday 10am to 6pm
Sunday 12pm to 5pm
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